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Privacy Policy

Last Updated: March 11, 2026

Pacific Gyre, Inc. ("Pacific Gyre", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, or use our products and services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Information You Provide to Us

You may voluntarily provide information when you:

  • Submit a request for quotation (RFQ)

  • Contact us through website forms or email

  • Place an order or request support

  • Register for access to our web services

  • Subscribe to marketing communications

  • Interact with us at conferences or events

This information may include:

  • Name

  • Company or organization name

  • Job title

  • Email address

  • Phone number

  • Mailing or shipping address

  • Project information or research interests

  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information such as:

  • IP address

  • Browser type

  • Operating system

  • Pages visited

  • Referring website

  • Date and time of access

This information helps us improve the performance and security of our website.

Device and Telemetry Data

Some Pacific Gyre products transmit operational data through satellite telemetry systems. This data may include:

  • Instrument location

  • Environmental sensor measurements

  • Device status information

  • Telemetry timestamps

This information is collected and processed to provide data services to our customers.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Responding to inquiries and RFQ submissions

  • Providing quotations and processing orders

  • Delivering products and services

  • Operating our telemetry and data services

  • Providing technical support and warranty service

  • Improving our website, products, and services

  • Communicating with customers regarding orders, updates, or events

  • Complying with legal obligations

We do not sell personal information.

3. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA), we process personal information under the following lawful bases:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • Consent (where required)

4. Sharing of Information

We may share information with trusted third parties only when necessary to operate our business, including:

  • Shipping and logistics providers

  • Payment processors

  • Cloud hosting providers

  • Satellite telemetry service providers

  • Website and IT service providers

  • Legal or regulatory authorities when required by law

These service providers are authorized to use the information only as necessary to perform services on our behalf.

We do not sell or rent personal information to third parties.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill contractual obligations

  • Provide customer support

  • Maintain business records

  • Comply with legal or regulatory requirements

Telemetry and instrument data may be retained for longer periods as part of scientific or operational data archives.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Analyze website usage

  • Maintain user sessions

You may disable cookies through your browser settings, although some parts of the website may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of personal information

  • Restriction of processing

  • Data portability

  • Objection to processing

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA/CPRA).

Requests may be submitted using the contact information below.

9. International Data Transfers

Pacific Gyre operates in the United States. If you access our services from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Children's Privacy

Our products and services are intended for professional, research, and commercial users. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised effective date.

13. Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact:

Pacific Gyre, Inc.

3740 Oceanic Way, Suite 302

Oceanside, CA 92056

United States

Email: privacy@pacificgyre.com